Have a question?

FAQ
Do you use MSG?
There is no added MSG in our products. Our products' umami flavours come naturally from our ingredients.

Is your kimchi sour?
Our kimchi is already fermented before we deliver it to you. It has a slight tartness and the general consensus of our customers is that it is not very sour. However, if you do prefer a mature kimchi flavour, you can leave it in the fridge to allow it to continue fermenting and it should be well aged after a month. Alternatively, you can leave it at room temperature in a cool place away from direct sunlight for 12-24 hours. Remember to keep an eye on it as fermentation builds up C02 in the container, so just open the cover slightly to "burp" it.

Is it spicy?
Except for Lee's Spicy Kimchi, our other products are considered mild-medium. However, it really depends on how well you can take spiciness.

Are you products gluten-free?
We make our kimchi with ingredients that do not contain any wheat products, with the exception of our Vegan Kimchi, which uses ingredients containing wheat. However, we do not use certified gluten-free products and therefore do not recommend our kimchi for people who require a strict gluten-free diet.

How long can my kimchi keep?
It can keep in the fridge for months, but trust us, it'll be difficult to resist finishing it that quickly! It has no set expiry date but it'll continue to ferment at a slower rate when chilled. We generally recommend that you consume your kimchi within a month of purchase if you prefer a less sour flavour profile.

What should I look out for while storing my kimchi?
Always keep your kimchi refrigerated below 4°C. Try to keep it at the back of your fridge and further from the door, as there may be large variance in temperature fluctuations from opening and closing the door. If you see a separation between the liquid and spices, just turn your tub both ways repeatedly until it comes together again. Make sure to use a clean utensil each time you take from the tub, and always keep the kimchi submerged in its own juices by lightly pressing down on it with a spoon.

How is delivery arranged?
After your order has been confirmed, we will send you an email to arrange a delivery time and date. Your order is typically delivered within 2-3 days depending on availability of stock and delivery slots. We will notify you accordingly through email, Whatsapp or Instagram message.

How much does delivery cost?
Delivery islandwide, except Sentosa, is free for all orders over $50. Orders under $50 will be charged at $5 per delivery to your intended address.

Do you accept other forms of payments besides PayLah! or PayNow?
We currently only accept payments through these platforms at the moment.

Is there a pick-up option available?
We have two locations for pick-up at Sengkang/Choa Chu Kang. We provide this option as we understand that delivery is not an option for everyone. DM us on Instagram by clicking this link or email us at lees.kimchi.sg@gmail.com to get more details on the address and how timings are coordinated.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from leeskimchi.com (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including and not limited to mobile numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We also use this information for marketing and advertising purposes, such as in Google, Facebook or Instagram ads.

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Strikingly to power our online store--you can read more about how Strikingly uses your Personal Information here: https://support.strikingly.com/hc/en-us/articles/214364818. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at lees.kimchi.sg@gmail.com.

FAQ